Hotel and Transportation Tips
Flight attendants often spend more nights in hotel rooms in any given month than they do at home. Your room is your home away from home. You have every right to feel safe and protected and belongings secured. That is why AFA Compass has a hotel committee made up of your fellow flight attendants who have the same vested interest as you.
The role the hotel committee plays for Compass Flight Attendants is to provide a voice regarding our homes away from home. The Chair and the committee are tasked with investigating flight attendants’ recommendations, concerns and complaints regarding the hotel facilities that we overnight in. The committee works with the company and its hotel vendor (Hotel Connections) to ensure that flight attendants needs are being met and to periodically check current facilities for any decline in quality.
The chairperson of this committee also acts to survey potential facilities and attempt to eliminate or avoid any possible problems involving transportation or layover facilities.
How To Submit Recommendations or Concerns:
You can contact the AFA Compass Hotel Committee by using the Hotel Committee Feedback Form or Email them at firstname.lastname@example.org., This ensures that the committee will hear your concern or suggestions.
You may also use the Icrew App that is available for Android and iOS. A ‘how to’ tutorial can be found in your EFAM. Please be sure to include as much information as possible.
Please do not submit recommendations or complaints on the Compass website. IT issues have occurred resulting in issues with AFA or Hotel Connections receiving the information.
What Should You Provide in Your Submission:
Some of the following may not be applicable to your hotel concern or recommendation. Please provide what you feel is needed to fully explain your communication. The hotel committee requires specifics in order to follow thru.
Your name, employee ID#, date, room number, description of incident, your actions to resolve or try and resolve the issue, flight number, employee number, pictures, names of those involved.
Some Safety Tips For You:
- Only take items out of your suitcase that you will
- Never put your suitcase on floors or beds, use the luggage rack or slippery locations like dressers or desks. These surfaces have a far less chance of harboring bed
- ALWAYS check Don’t be shy about lifting up ALL sheets, protectors, move the sides of the mattress around, push down on the seams look for brown smears, spots, or any darker abnormal colors on the mattress.
- Check your locks and the adjacent room door to ensure you are
.What To Do If You Discover an Issue:
Notify the Front desk and please be polite. Describe what you’ve found, request another room, then email the Hotel Committee so we can follow up. Be smart, be safe, be nice!!!
When checking into the hotel, be kind and respectful to the hotel staff. Please extend the same courtesy to the housekeeping staff as well. They are you allies as you live on the road. We want to make sure that Compass doesn’t get a tarnished name. However, if you ever do encounter rude staff please let us know.
Please remember that when getting picked up by the hotel van, be kind to the driver. Most crews tip the driver $1.00. However, tipping is never mandatory.
Van Times and Transportation:
There are many topics that can be discussed concerning transportation. Besides safety, one of the bigger topics is show time. Please respect the rest of your crew. Be prepared and ready for the van. Our show time to the gates makes a big difference on how the rest of the day will go for both you and anyone else that day who will take over your aircraft. Tardiness could prove to be especially costly to commuters if the day is running late and it results in them missing their only flight. They would now have to pay for a room that evening. When crew members are not ready on time it delays not only the crews efforts but also the efforts of everyone else involved in getting the plane out on time.
With the completion of any duty day during a trip, everyone on the crew wants to get to the hotel as quickly as possible. If you have to wait more than 30 minutes for the van you are allowed to get a taxi but call crew scheduling first and notify them. There are taxi provisions in the contract. Notifying the company should help insure that you are properly reimbursed for the fare.